Refund
Policy
We want you to be confident trying Ormiar AI. Every subscription payment is covered by a 14-day money-back guarantee — request a refund directly from your dashboard, no questions asked. This page explains exactly what is refundable, how to ask, and how long the money takes to arrive.
Last updated: June 12, 2026
1. 14-Day Money-Back Guarantee
If you are not satisfied with a paid plan (Pro or Business), you can request a full refund of your most recent subscription payment within 14 calendar days of being charged. This applies to the first purchase and to renewal payments alike, on both monthly and yearly billing.
2. How to Request a Refund
The fastest way is self-serve, right from the product:
- Sign in and open Dashboard → Billing.
- Click “Request a refund” under your current plan and confirm. You can optionally tell us why — it helps us improve.
Alternatively, email support@ormiar.com from your account email with the subject “Refund request”, and we will start the process for you within one business day.
3. What Happens Next
When you submit a refund request:
- the refund is passed to Paddle, our payment provider and Merchant of Record, for execution;
- your subscription is scheduled to cancel and will not renew — you keep access to paid features until the refund is confirmed;
- once Paddle confirms the refund, your account moves to the Free plan and you receive a notification in the dashboard;
- your data (leads, conversations, knowledge base) is not deleted — it stays available under the free plan’s limits, and you can resubscribe at any time.
4. Processing Times
Refunds are executed by Paddle to your original payment method. Typical timelines after the refund is approved:
- Credit / debit cards: 5–10 business days, depending on your bank;
- PayPal: usually within 1–3 business days;
- Other local methods: timelines vary by provider.
Approval itself normally takes minutes to a few hours; in rare cases Paddle may review a request manually. If your refund has not arrived within 10 business days of the confirmation notification, contact us and we will trace it with Paddle.
5. Cancellation vs. Refund
Cancelling a subscription is always free and available in Dashboard → Billing: your plan stays active until the end of the period you already paid for, and no further charges are made. No refund is issued for the remaining days of the period when you simply cancel.
Refunding (within the 14-day window) additionally returns your most recent payment and ends paid access once the refund is confirmed.
Tip: if you do not want to be charged for the next period, cancel before the renewal date shown in your billing page.
6. Exceptions
We may decline a refund request where:
- the request is made more than 14 days after the charge (we may still offer a goodwill refund case by case);
- the guarantee is being abused — e.g. repeated cycles of subscribing, heavy usage and refunding;
- the account was suspended for violating our Terms of Service (fraud, spam, unlawful use).
Initiating a chargeback with your bank while a refund request is open delays resolution; please contact us first — a self-serve refund is faster for you in nearly every case.
7. Your Statutory Rights
Nothing in this policy limits your statutory rights. If you are a consumer in the EU, EEA or UK, you have a legal 14-day right of withdrawal for online purchases; our money-back guarantee is designed to meet or exceed it. Purchases are processed by Paddle as Merchant of Record, so Paddle’s buyer terms also apply to your transaction.
8. Contact
Questions about refunds, billing or this policy: