Terms of
Service

By registering an account, connecting a messaging channel, or otherwise using the Service, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy, Refund Policy and Cookie Policy. If you use the Service on behalf of a company, you represent that you are authorized to bind that company, and “you” refers to that company.

If you do not agree with these Terms, you must not use the Service.

Ormiar AI provides a software-as-a-service platform that:

• connects AI assistants to your business messaging channels (Telegram bots and Instagram Direct via the official Meta APIs);
• generates automated replies to your customers using large language models and the knowledge base you upload (retrieval-augmented generation);
• captures leads, records conversations, books appointments and shows analytics in a web dashboard;
• offers optional integrations such as amoCRM, webhooks and a REST API, depending on your subscription plan.

We continuously improve the Service and may add, change or remove features. Where a change materially reduces the core functionality of a paid plan, we will notify you in advance through the dashboard or by email.

You must be at least 18 years old and able to enter into a binding contract to use the Service. You are responsible for:

• providing accurate registration information and keeping it up to date;
• keeping your login credentials, bot tokens and API keys confidential;
• all activity that happens under your account, including actions of team members you grant access to.

Notify us immediately at support@ormiar.com if you suspect unauthorized use of your account.

The Service is offered on a free plan and paid subscription plans (currently Pro and Business), billed monthly or yearly. Current prices and plan limits are shown on the Pricing page and in the dashboard.

Payments are processed by Paddle.com Market Ltd / Paddle.com Inc., acting as Merchant of Record. Paddle handles checkout, payment methods, invoicing, sales taxes and refund execution; your purchase is also subject to Paddle’s checkout terms. We never receive or store your full card details.

• Auto-renewal. Subscriptions renew automatically at the end of each billing period until cancelled.
• Cancellation. You can cancel anytime in Dashboard → Billing; access continues until the end of the paid period, after which the account moves to the free plan.
• Usage limits. Each plan includes limits (AI conversations, tokens, knowledge-base storage, number of bots). When a limit is reached, the related feature may pause until the next period or until you upgrade.
• Price changes. We may change prices with at least 14 days’ notice; changes apply from your next billing period.
• Non-payment. If a renewal charge fails repeatedly, your plan may be downgraded to the free tier.

We offer a 14-day money-back guarantee on subscription payments, and refunds are returned to your original payment method by Paddle. The full conditions, the self-serve request flow and processing timelines are described in our Refund Policy, which forms part of these Terms.

You agree not to use the Service to:

• send spam or unsolicited bulk messages, or violate the terms of Telegram, Meta/Instagram or any other connected platform;
• break any applicable law, infringe intellectual-property rights, or process personal data without a lawful basis;
• upload or distribute malicious code, or attempt to probe, scan or breach the security of the Service;
• impersonate others, deceive consumers, or deploy the AI assistant in ways that are fraudulent or harmful;
• resell, sublicense or white-label the Service without our written consent;
• use the Service for high-risk activities where failure of an automated reply could cause physical, medical, legal or financial harm.

You are the controller of the customer conversations your assistants handle: you are responsible for informing your customers that they are interacting with an automated assistant where required by law, and for the instructions and knowledge-base content you provide to the AI.

We may suspend or terminate accounts that violate this section, with notice where practicable.

Responses produced by the AI assistant are generated by large language models (currently Google Gemini) from your knowledge base and conversation context. AI output is probabilistic by nature and may be inaccurate, incomplete or outdated despite our safeguards.

You retain all rights to the content you upload (knowledge base, prompts, business information) and to your customer conversation data. You grant us a limited license to host and process this content solely to operate and improve the Service for you.

Each tenant’s knowledge base is isolated: your documents are never used to answer another customer’s conversations and never used to train third-party models. Details on what we collect and how long we keep it are in the Privacy Policy and on the Data Deletion page.

The Service depends on third-party platforms that we do not control: Telegram, Meta (Instagram), Google (Gemini AI), Supabase (database hosting), Paddle (payments) and optional integrations such as amoCRM. Your use of those platforms is governed by their own terms, and we are not responsible for their availability or changes to their APIs.

If a platform suspends API access or changes its rules in a way that affects a feature, we will use reasonable efforts to adapt but cannot guarantee uninterrupted operation of channel-dependent features.

The Service — including its software, design, interface, brand and infrastructure — is owned by Ormiar AI and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. You may not copy, modify, reverse-engineer or create derivative works of the Service except where permitted by law.

To the maximum extent permitted by law, Ormiar AI is not liable for indirect, incidental, special or consequential damages, loss of profits, revenue, data or goodwill. Our total aggregate liability for all claims related to the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, including statutory consumer rights.

You may stop using the Service and delete your account at any time in Dashboard → Account → Danger zone; deletion cancels any active subscription and permanently erases your data within 7 days (see Data Deletion).

We may suspend or terminate your access if you materially breach these Terms, create risk or legal exposure for us, or if we are required to do so by law or by a platform partner. Where we terminate without cause, we will refund the unused portion of any prepaid period.

We may update these Terms from time to time. For material changes, we will give notice via the dashboard or email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. The “Last updated” date at the top of this page reflects the latest revision.

Questions about these Terms, your account or billing: